Coronavirus Update -
Our delivery partners and ourselves are closely monitoring the official guidance from the government and have implemented recommended precautionary measures to safeguard the health and well-being of our staff and customers.
Our delivery partners Premier 2 Man & Keen & Able will strive to deliver everything they can in a manner that is safe for both our customers and their employees.
We will continue to keep our customers updated with correspondence we are getting from our delivery partners, suppliers and manufacturers as the information is passed on to us.
Delivery Lead Times
The time taken to deliver goods is dependent on manufacturer and if the goods are in stock. On the website when you select a size for a product the delivery lead time will be shown under the price.
Delivery of goods (2 man delivery service)
We use a professional furniture distribution company to deliver most of our beds, mattresses, bed frames, sofa beds and bedroom furniture on our behalf. Deliveries are done area by area with all postcodes in a certain area being done on one day.
• They will deliver to a room of your choice (providing that this is accessible and provides no health and safety risks to the delivery team).
• Deliveries are made Monday to Friday dependent on location.
• All bed frames i.e. leather, wood, metal, lift up storage beds, bunk beds, high sleepers, will be delivered flat packed for home self-assembly.
• The delivery company will generally contact you 2 days before the day that they would like to deliver and give you an approximate 3 hour time slot for that day.
• On the day of delivery they can give you a call 30 minutes before delivery. Please request this service when they call you to book in.
• If they leave an answer phone message or txt, your product will only be delivered when you call them back to confirm delivery.
Please Note Currently like most couriers they are handling sometimes as much as 3 x Times as many items as this time last year , So some areas will take longer , For Example TR & PL are 14 day delivery , all SA postcodes 10-14 Working Days CA & LA also 10 Working Days .
• There is a Delivery charge of £60 for deliveries to the Isle of Man, Isle of White and a Please note there is no assembly service or Recycle of old bed or mattress available in Isle of Man or Isle of Wight .
We can deliver certain bed frames, Mattresses up to 150 cm king size and roll up mattresses to Northern Ireland through a Third party courier the cost of this is the same as Isle Of Man and is £60 , you will need to select the I O M charge from the drop down menu when your items are in the basket
Please Note there is a £40 per item delivery charge to the following areas AB, DD, PH 1-PH 7, FK 18+, PA 1 –PA 19, Deliveries to all IV, KW, PA 20 are Priced on Application have to priced before order is accepted , So 1 mattress is £40 and 2 x mattresses is £80 etc.
However please add an extra 5-7 working days for these areas.
Choose a day delivery service
When you select an item and a calendar appears, this is the called “choose a day” delivery service.
On This Service all Rolled Vacuum packed mattress by Breasley , Relaxsan, SleepShaper, Myers Bee range and Kayflex mattresses will be sent out by a variety of Couriers Like XDP, TUFNELLS, PARCELFORCE, etc
Once you have selected the day and your order is confirmed , you will Not be contacted again unless there is a problem, Deliveries of these items are 9am -5pm on the day you have choosen
Delivery Driver do not have phones , so there are no calls before delivery , You must make sure someone is at home on day you have selected your item to arrive.
If you purchase before 12pm you can select either the next working day delivery , or if you prefer you can pick a day in the future
Delivery is to Your Front Door only by 1 Person , Not inside or upstairs , not above the ground floor even with your help.
Areas above Glasgow will take between 3 to 5 days, please take this into consideration when selecting your delivery date. There is a £40 charge for any delivery above Glasgow (see map).
Goods that are dispatched by ourselves are by Parcelforce for rolled mattresses, toppers and bed linen and DX Freight for large flat full mattresses are boxed when possible to protect the item in transit. These will only be delivered direct to your front door, not up or down stairs.
Items dispatched directly from our suppliers on this service will also be door to door.
Kaydian bed frames are delivered to room of choice.
The recycle of the old mattress is NOT available on the Choose a Day delivery option. If it appears in the cart please ignore, or re select the Express delivery option 7-10 days. These mattresses are delivered by DX Freight, who will only deliver to your front door, they will not enter your property, or take the mattress upstairs and certainly not take your mattress away.
If you require recycling of old mattress you must select Express delivery 7-10 days by 2 people to room of choice.
Although the delivery companies we use strive to deliver on the day requested, sometimes it will possible for this to always be the case. Because of this we do not recommend disposing of your old mattress or bed until your new one is delivered. If there are delays or part deliveries that we are not responsible for, we will rectify the problem as soon as possible.
Where multiple items have been purchased i.e. divan bed & headboard, mattress & bed frame, etc. we will try to deliver the goods together when they have arrived at the warehouse from the suppliers.
For more detailed delivery information please read our terms and conditions.