Return of goodsWhen you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us of your wish to return an item within 14 days of receiving it, we will arrange an exchange or a refund.
Please email us at firstname.lastname@example.org (or reply to your order confirmation email) with your full name, order number, delivery address, and the items you wish to return.
When we have received this we will contact you to discuss your requirements.
Mattresses must have been used with a good quality mattress protector and repacked in their original packaging.
Bed frames and furniture must not have been assembled and in original packaging.
Please retain all packaging until you are completely satisfied.
Any goods that you wish to return must be in their original packaging and in perfect condition.
We're unable to offer a refund or exchange (unless faulty) on personalised, made-to-measure, special size or perishable goods. These include sofa beds, divan bases and headboards in specific colours or fabrics, vacuum packed mattresses, pillow top zipped mattresses or beds. For reasons of health and hygiene all bedding by their nature cannot be returned unless faulty, this includes mattress protectors, quilts, toppers and pillows.
If you wish us to collect the goods, you must make the goods available for collection and during this time keep the goods in the same condition in which you received them. You may not use the goods. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation and can reduce or adjust your refund amount accordingly.
The customer will be charged a return fee of 49 pounds per item. This cost may vary depending on the individual product size and the customer?s location.
Please note - If you received any free gifts like a mattress protector/cover or pillows, these free gifts will need to be returned as well. If you had free recycle of an old bed or mattress as a gift, then we reserve the right to deduct the cost of this collection service (40 pounds) from your refund, as this free gift is only applicable upon you keeping the product you ordered.
When the goods have been returned and inspected the refund will be issued.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
The original account no longer exists
The original account details have expired
The order has been placed exclusively with gift vouchers
The recipient requires a credit
This does not affect your statutory rights.