Terms and conditions
By purchasing through this website you agree to be bound by the terms and conditions laid out below. These terms and conditions apply to online and telephone transactions only and do not apply to any purchases made from visiting the store. These conditions do not affect your statutory rights as a Buyer.
"Buyer" means the Buyer who buys or agrees to buy Goods on this website from Bestpricebeds Ltd
"Goods" means all products listed on the order and the order confirmation e-mail
"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977
"Special Items" mean any Goods that are not held in stock by Bestpricebeds ltd and are ordered and/or manufactured specifically for the Buyer.
"Delivery" means the delivery of the Goods to the delivery address specified on the order.
Risk and ownership
The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to Bestpricebeds ltd having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.
Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.
Limitations of liability
All contracts shall be governed by English Law.
Any order placed by the Buyer and accepted by Bestpricebeds ltd is subject to the following terms and conditions unless specified in writing by either of the 2 Directors of Bestpricebeds ltd.
You will be sent an email notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by Bestpricebeds ltd.
Bestpricebeds ltd retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.
Description of goods
Each product purchased is sold subject to its product description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. A hand written receipt will be posted to the customer as proof of his order, it is up to the customer to check this receipt in order for them to clarify what has been ordered.
Please note that all bed frames are supplied without mattresses. All divan beds are supplied without headboards, there is no exception to this. Pictures depicting a divan bed or an adjustable bed with a headboard are for show only, headboards are an extra cost (if available). All bed frames and divan beds will require some assembling.
There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order (for example, bedside tables, lamps and bedcovers). These will also be an extra cost or they may not even be available as they may have been used for photographic purposes only.
Full payment is required at the time the order is placed and Bestpricebeds ltd will collect the payment from the debit/credit card details supplied.
All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.
We offer free delivery to most parts of the UK. There is a charge of £40 for the following postcode areas AB, DD, PH, IV, KW, PA, PH & LL12+.
All deliveries to Scottish Islands, Northern & Southern Ireland, Channel Islands please call for a quote. Isle of Man and Isle of Wight delivery is available at £60 per Item , please note delivery is to room of choice , but assembly or re assembly is not included and is not available.
Delivery lead times
The time taken to deliver goods is dependent on manufacturer and if the goods are in stock. On the website when you select a size for a product the delivery lead time will be shown under the price.
Delivery of goods (2 man delivery service)
We use a professional furniture distribution company to deliver most of our beds, mattresses, bed frames, sofa beds and bedroom furniture on our behalf. Deliveries are done area by area with all postcodes in a certain area being done on one day.
They will deliver to a room of your choice (providing that this is accessible and provides no health and safety risks to the delivery team)
Hypnos Divan Beds and Most Mattresses are delivered by Hypnos partner Keen & able all beds are delivered to room of choice assembled and old packaging taken away , They will also collect your old bed providing that it is taken to pieces prior to them arriving , they have very little time allotted to each delivery , so if they arrive and then item you want to take away is a bed frame and it is not taken to pieces they will not collect . Keen & Able will also advise you of this when they call you to arrange delivery themselves....< Deliveries are made Monday to Friday dependant on location.
All bed frames i.e. leather, wood, metal, lift up storage beds, bunk beds, high sleepers, will be delivered flat packed for home self assembly.
The delivery company will generally contact you 2 days before the day that they would like to deliver, and give you an approximate time slot for that day.
If they leave an answer phone message on a landline phone or a voicemail message on a mobile, your product will only be delivered when you call them back to confirm delivery.
Choose a day delivery service
When you select an item and a calendar appears, this is the choose a day service.
The next working day delivery will be available if purchased by 12 noon.
Areas above Glasgow will take between 3 to 5 days, please take this into consideration when selecting your delivery date.
Goods are despatched by ourselves or directly from our suppliers on this service.
Deliveries are by one man to the first accessible ground floor door of the premises. The driver is not insured to take any items into your property.
Please make sure someone is at home during this time to accept delivery.
Please note this service runs with around 80% success rate , so we would recommend you take up the 2 man room of choice delivery service as the choose a day service uses a outside courier which we have no control over and thus we cannot be held responsible for delays in deliveries.
We use a Dx Freight to deliver all the mattress we have in stock on this service , but other beds like Time Living Bed Frames TNT, Breasley mattresses XDP, Sleepshaper Tuffnells all work on the same standard service , Because of this we do not recommend disposing of your old Frame or mattress until your new one is delivered. If there are delays or part deliveries that we are not responsible for, we will rectify the problem as soon as possible.
Delivery of multiple items
Where multiple items have been purchased i.e. divan bed & headboard, mattress & bed frame, etc. we will try to deliver the goods together when they have arrived at the warehouse from the suppliers. If both items are on a choose a day service they again will come direct from the suppliers for delivery within a time slot of 10am to 5pm .
Non delivery of goods (2 man delivery)
Where the goods have been arranged and booked in for a delivery and there is no one able to take delivery on the agreed day and time, then you could be charged a re-delivery cost of £49. The delivery company will then contact you again when they can be in your area next to arrange delivery.
All sizes given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3, 0" single 4'6" double and 5'0" king) refer to the sleeping surface only, all bed frames will add extra overall measurements. The Buyer should check the overall dimensions given for each product and be sure that they will fit in the room of choice. Where the buyer purchases super king size mattresses, please be aware that these products will not bend or fold and thus adequate access i.e. staircase, landing and high ceilings may be required.
Inspection of Goods
Please note you need to check your goods when they are delivered,and advise us so we can advise the manafacturer within their 48 hour window if you have a problem or fault . if you sign for something as being correct i.e. boxed well, no dents, marks or indentations, and then find the product has visible damage after the 48 hour window , there will be No possible claim against the carrier or Bestpricebeds ltd.
Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. It is the responsibility of the buyer to check the goods and make sure they are in good condition before assembling the product. .
Events outside our control
Bestpricebeds Ltd will not be liable or responsible for any failure to perform, or delay in performance due to any event outside our control. This includes strikes, industrial action by third parties, natural disasters, traffic accidents, weather or any other event out of our control.
We are not responsible for damage to your property caused by third parties, including couriers. Your remedy in such cases lies with the insurers of the third party.
Cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. If you make a mistake with a product , order wrong item , size or colour , or the product you have ordered is a made to measure product in a specific size or in a specific colour choosen by you like a fabric bed frame or sofa bed then these items are exempt from the distance selling regulations and we are not bound to take these products back , If you have assembled a product and destroyed the packaging then in the case of a bed frame , we could not accept this product back , If you wish to cancell a order which would respectfully ask you to cancel before the item is delivered to us giving us 48 hours notice as once the item is delivered to us we have to have it even if you do not want it.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:
Made to measure or personalised goods (sofa beds, fabric bed frames, special size mattresses or beds, Divan beds or Ottoman beds made in a specific colour )
Vacuum packed mattresses that have been opened
And products which are taken outside England, Scotland or Wales , please note if products are taken outside these areas we cannot offer you a guarantee and certainly if you take the goods outside these areas it is at your acceptance of this Returns
We hope you'll be pleased with your purchase. If you should change your mind and wish to return an item bought from bestpricebeds Online without seeing the product , we'll be happy to refund or exchange a product providing it's in fully re-saleable condition ( meaning it ) is in the condition it arrived with you , No marks and is in pristine condition ideally if a mattress has been covered with a mattress cover . Returns of faulty goods or Returns on non faulty products should be made within a reasonable time (usually concluded within 28 days) from Date of purchase to return to us and in original, undamaged packaging if not faulty in order for us to return to the manafacturer.* Please Note we will not accept Bed linen , Duvets, Mattress covers , Toppers or pillows back once they have been opened and use , this is inline with Health and Hygene rules. see below for exceptions to this policy.
When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations .( does not affect items you have viewed in store) Which means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, well refund you for both the purchase price and any additional delivery charges. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused and in its original packaging. This means if you purchase a mattress blind without seeing it first you can only return it if it is still in its unopened bag/packaging. If you need to test the mattress then make a small hole in the plastic to allow the air to escape then you should be able to lie on the mattress to ascertain whether the mattress is comfortable and supportive enough.
Please note if you wish to return a mattress or a bed that is fine however items that are delivered with a Free gift like a mattress cover or pillows will need to be returned as well , if you had Free recycle of a old Bed or Mattress as a gift , then we reserve the right to deduct the cost of this collection service £30 from your refund as this free gift is only applicable upon you keeping the product you ordered
www.bestpricebeds Ltd will deduct £49 from any refund to cover the cost of recovering the goods from you. If you wish to use your own carrier then this fee is waived however you will be fully responsible for any damage or loss incurred by your chosen carrier. If you wish us to collect the goods, you must make the goods available for collection and during this time keep the goods in the same condition in which you received them. You may not use the goods. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.Please note items that are taken outside England, Scotland and wales and in to Such areas as Channell islands, Europe including France, Spain, Portugal. Switzerland, Germany etc will lose not only the manafacturers Guarantee but you as a consumer will lose your right to return so if you proceed with an order for an item outside of our Delivery area then yiou accept that you will not be able to return the product even if it is faulty.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
The original account no longer exists
The original account details have expired
The order has been placed exclusively with gift vouchers
The recipient requires a credit
*Products we're unable to refund or exchange
We're unable to offer a refund or exchange on personalised, made-to-measure, special size or perishable goods (such as made to measure sofa beds in specific colours or fabrics, special size mattresses or beds) unless they're faulty.
Please note when you pay online you will be directed to a Payment processing company in this case Sage pay , you will need to make sure that your billing address you enter is were your card statements come to , the cardholders address should be the same however in some cases it is not , then you will need to put your delivery address , once all this information is put in to the system your transaction will go through , sometimes if your information is incorrect , i.e wrong postcode, of financial records your transaction will be refused by us as we reserve the right to cancel any transaction .
This does not affect your statutory rights.
All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery. Some manafacturers will Guarantee for 5, 8 or 10 years like Hypnos , Hypnos guarantee of 10 years changed from 5 to 10 in November 2014 , please when a manafacturer sends you a guarantee card fill in your details , read the leaflet and send of the other portion to the Manafacturer , You will need to be aware of the care instructions enclosed in the leaflet and make sure you adhere to them. After 12 months your guarantee reverts to the manufacturer's warranty, for this to be valid it the responsibility of the buyer to retain the receipt of purchase and the manufacturer's warranty card. This is in addition to the rights of the Consumer under the sale of Goods act 1979.
Although no Manufacturer gives any specific recommendations on the weight certain beds and mattress take, it always best to contact us for our recommendations before purchasing. Often many divan sets that are not firm pocket spring beds will not take more than 16 stone per single bed or 30 stone combined on a double or king size. So it is always best to check with us before purchasing, often some beds can be re-enforced to make them stronger if they are for people heavier than listed above.
Bestpricebeds ltd is registered under the Data Protection Act 1998 (DPA) and processes all personal data in accordance with the DPA. We are committed to protecting your privacy.
Bestpricebeds ltd processes all personal Data in strict accordance with the act.
Bestpricebeds ltd only requires such personal details that are necessary for the fulfilment of your order.
Bestpricebeds ltd will not pass any details provided to a third party.
Bestpricebeds ltd will take all reasonable steps to protect any personal information provided but cannot guarantee the security of data provided on-line. Buyers must accept the risk of providing data over the internet and Bestpricebeds ltd cannot be held responsible for a breach of security unless this is due to our direct action or negligence.