If you have a Complaint on a product which is still under guarantee
You need to do the following
1. send us an email describing the problem you are having
we need your complaint in writing , not over the phone
2. Enclose your full name and address were the item was delivered today.
3. Enclose your order number , ideally the number on the receipt we sent you in the post
or if you do not have that one the online order number
4. Please take some pictures showing the problem , if the problem is visible
5. Email this to email@example.com we will look at the problem and if required
find any relevant information you require on your purchase
6. We will forward your complaint on to the manufacturer or importer for his views
We have added some links above that may prove useful in helping you select your next bed or mattress. If you are unable to find the information you are looking for on the website please give us a call.