Useful InformationCoronavirus Update 26th May 2020
Sweet Dreams, Siesta and Bed master are now open and Highgrove, Wheatcroft open on Monday 1st June
Sweet Dreams and Bed Master are able to offer the quickest delivery normally 7-10 days as there products are delivered direct from their factory , Whilst the other 3 do not offer this service , so delivery for them is quoted at 14-21 Days .
13th May 2020 It has been announced that Hypnos will start manafacturing again on 1st June , However this will be with a limited workforce and they will re make all orders starting with the Earliest orders first i.e orders from middle of February onwards , we estimate that if you ordered between middle of February and Middle of March then you should see your order by End Of June , If you ordered from 1st April onwards then early July , whilst any orders from start of May they are quoting 18th July onwards . Relyon, Millbrook, Sleepeezee are all starting to manafacture from 1st June and you again should see your order by end of June , any new orders please refer to the delivery estimate on each brand. Mammoth have announced on Thursday 14th May that They will start Manafacturing from 15th June so their current lead time stands at 7-8 weeks.
Coronavirus Update - March 21st
Our delivery partners and ourselves are closely monitoring the official guidance from the government and have implemented recommended precautionary measures to safeguard the health and well-being of our staff and customers.
Our delivery partners Premier 2 Man & Keen & Able will strive to deliver everything they can in a manner that is safe for both our customers and their employees..
We have added some links above that may prove useful in helping you select your next bed or mattress. If you are unable to find the information you are looking for on the website please give us a call.
If you have a complaint on a product which is still under guarantee
You need to do the following
1. send us an email describing the problem you are having
we need your complaint in writing, not over the phone
2. Enclose your full name and address were the item was delivered today
3. Enclose your order number, ideally the number on the receipt we sent you in the post
or if you do not have that one the online order number
4. Please take some pictures showing the problem, if the problem is visible
5. Email this to firstname.lastname@example.org, we will look at the problem and if required
find any relevant information you require on your purchase
6. We will forward your complaint on to the manufacturer or importer for their views