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Coronavirus Update (November 2020)
Our delivery partners and ourselves are closely monitoring the official guidance from the government and have implemented recommended precautionary measures to safeguard the health and well-being of our staff and customers.
Our delivery partners Premier 2 Man & Keen & Able will strive to deliver everything they can in a manner that is safe for both our customers and their employees.
We will continue to keep our customers updated with correspondence we are getting from our delivery partners, suppliers and manufacturers as the information is passed on to us.
Choose a day delivery service
When you select an item and a calendar appears, this is the called “choose a day” delivery service.
Please Note you can not have your old mattress removed on Choose a Day Delivery service only Express Delivery
On this service all rolled vacuum packed mattress by Breasley, Relaxsan, Birlea, Kayflex are sent by either Parcel Force or DX Freight depending on weight. Mattresses sent to you direct from Manufacturer like Jaybe, Birlea etc are likely to be on large lorries by Tufnells, Tnt or Fed Ex.
Bed Linen like pillows, toppers or mattress covers are dispatched by us with Parcelforce.
We also send larger flat normal shape mattress in single, double and king size on this service. These are also delivered by 1 man only to downstairs front door.
Once you have selected the day and your order is confirmed, you will not be contacted again unless there is a problem. Deliveries of these items are 9 am -5 pm on the day you have chosen.
You will not be called ahead by the driver and you will not get a time slot
Most delivery drivers do not have phones, so you must make sure someone is at home on day you have selected your item to arrive.
If you purchase before 12 pm you can select either the next working day delivery, or if you prefer you can pick a day in the future.
Delivery is to your front door only by 1 person, not inside or upstairs, not above the ground floor even with your help.
Areas above Glasgow will take between 3 to 5 days, please take this into consideration when selecting your delivery date. There is a £40 charge for any delivery above Glasgow (see map).
Delivery of goods (2 man delivery service)
We use a professional furniture distribution company to deliver most of our beds, mattresses, bed frames, sofa beds and bedroom furniture on our behalf. Deliveries are done area by area with all postcodes in a certain area being done on one day.
• They will deliver to a room of your choice (providing that this is accessible and provides no health and safety risks to the delivery team).
• Deliveries are made Monday to Friday dependent on location.
• All bed frames i.e. leather, wood, metal, lift up storage beds, bunk beds, high sleepers, will be delivered flat packed for home self-assembly.
• The delivery company will generally contact you 2 days before the day that they would like to deliver and give you an approximate 3 hour time slot for that day.
• On the day of delivery they can give you a call 30 minutes before delivery. Please request this service when they call you to book in.
• If they leave an answer phone message or txt, your product will only be delivered when you call them back to confirm delivery.
Please note currently like most couriers they are handling sometimes as much as 3 times as many items compared to this time last year. So some areas will take longer. For example TR & PL are 14 day delivery, all SA postcodes 10-14 working days CA & LA also 10 working days.
• There is a Delivery charge of £60 for deliveries to the Isle of Man, Isle of White - Please note there is no assembly service or Recycle of old bed or mattress available in Isle of Man or Isle of Wight.
We can deliver to the Isle of Man for a charge of £60 per item. You will need to select the IOM charge from the drop down menu when your items are in the basket.
Please Note there is a £40 per item delivery charge to the following areas KY, AB, DD, PH 1-PH 7, FK 18+, PA 1 –PA 19, Deliveries to all IV, KW, PA 20 are priced on application, please ask for a delivery quote before placing an order.
However please add an extra 5-7 working days for these areas.
Kaydian bed frames are delivered to room of choice.
Delivery Lead Times
The time taken to deliver goods is dependent on manufacturer and if the goods are in stock. On the website when you select a size for a product the delivery lead time will be shown under the price.
Although the delivery companies we use strive to deliver on the day requested, sometimes it will not be possible for this to always be the case. Because of this we do not recommend disposing of your old mattress or bed until your new one is delivered. If there are delays or part deliveries that we are not responsible for, we will rectify the problem as soon as possible.
Where multiple items have been purchased i.e. divan bed & headboard, mattress & bed frame, etc. we will try to deliver the goods together when they have arrived at the warehouse from the suppliers.
For more detailed delivery information please read our terms and conditions.